Store Lead & Customer Experience Champion

Mizzen+Main; Fort Worth (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

Mizzen+Main is seeking a driven Keyholder to support our retail team on the sales floor in Fort Worth. The role includes key-holding duties, store leadership support, and direct customer interaction, requiring a proactive, fashion-minded individual.

You will deliver an exceptional shopping experience, deepen product knowledge, handle transactions, and help maintain brand presentation and store standards in a fast-paced environment.

Qualifications

• Prior retail or customer-facing experience, preferably in a keyholder or supervisory role.
• Strong communication and leadership skills with a customer-first mindset.
• Tech-savvy with proficiency in using point-of-sale systems, tablets, and other retail technology.

Responsibilities

• Act as a store leader in the absence of store management by opening/closing the store, ensuring daily operations run smoothly, and assisting in assigning tasks to team members.
• Deliver an exceptional customer experience by engaging clients in a warm, genuine, and knowledgeable manner, effectively guiding them through the shopping experience.
• Provide in-depth product knowledge, drive sales, and handle all transactions including purchases, returns, and exchanges with accuracy and professionalism.
• Maintain brand presentation and operational and visual excellence through effective merchandising, replenishment, and organization of sales floor and stockroom.
• Assist in training and supporting new team members to uphold Mizzen+Main standards of service, appearance, and operational procedures.
• Communicate and promote current events, product launches, and store promotions to drive traffic and increase sales.
• Ensure in-store events are executed in alignment with brand standards and deliver a premium customer experience.
• Take ownership of store upkeep, including cleaning, restocking supplies, and ensuring fitting rooms and displays remain neat and functional.
• Understand and enforce all company policies and procedures to ensure store compliance and safety.
• Proactively build and expand the customer base through strategic networking, community outreach, and consistent client follow-up.

Skills

Retail experience

Leadership

Communication

Flexibility

Reliability

Tools

POS systems

Job description

Mizzen+Main is seeking a driven Keyholder to support our retail team on the sales floor in Fort Worth. The role includes key-holding duties, store leadership support, and direct customer interaction, requiring a proactive, fashion-minded individual.

You will deliver an exceptional shopping experience, deepen product knowledge, handle transactions, and help maintain brand presentation and store standards in a fast-paced environment.