Part-Time Retail Keyholder & Guest Experience Leader

Mizzen+Main; Oklahoma City (OK); On-site; USD 32,000 - 52,000; Full time

Job summary

Mizzen+Main is seeking a driven, enthusiastic Keyholder to support our retail team and lead on the sales floor. The ideal candidate has a passion for fashion, a strong sense of responsibility, excellent communication skills, and thrives in a fast-paced environment.

This role includes key-holding duties, store leadership support, and direct customer interaction. Acting in the absence of store management, you will open/close the store, mentor teammates, and ensure branding and service standards

Qualifications

• Prior retail or customer-facing experience, preferably in a keyholder or supervisory role.

Responsibilities

• Act as a store leader in the absence of store management by opening/closing the store, ensuring daily operations run smoothly, and assisting in assigning tasks to team members.
• Deliver an exceptional customer experience by engaging clients in a warm, genuine, and knowledgeable manner, effectively guiding them through the shopping experience.
• Provide in-depth product knowledge, drive sales, and handle all transactions including purchases, returns, and exchanges with accuracy and professionalism.
• Maintain brand presentation and operational and visual excellence through effective merchandising, replenishment, and organization of sales floor and stockroom.
• Assist in training and supporting new team members to uphold Mizzen+Main standards of service, appearance, and operational procedures.
• Communicate and promote current events, product launches, and store promotions to drive traffic and increase sales.
• Ensure in-store events are executed in alignment with brand standards and deliver a premium customer experience.
• Take ownership of store upkeep, including cleaning, restocking supplies, and ensuring fitting rooms and displays remain neat and functional.
• Understand and enforce all company policies and procedures to ensure store compliance and safety.
• Proactively build and expand the customer base through strategic networking, community outreach, and consistent client follow-up.

Skills

Customer service

Communication skills

Leadership

Retail experience

Job description

Mizzen+Main is seeking a driven, enthusiastic Keyholder to support our retail team and lead on the sales floor. The ideal candidate has a passion for fashion, a strong sense of responsibility, excellent communication skills, and thrives in a fast-paced environment.

This role includes key-holding duties, store leadership support, and direct customer interaction. Acting in the absence of store management, you will open/close the store, mentor teammates, and ensure branding and service standards