Store Lead: Coaching, Operations & Customer Experience

Men's Wearhouse; Waco (TX); On-site; USD 40,000 - 66,000; Full time

Job summary

Men's Wearhouse is seeking a Store Lead who partners with the Store Manager to coach and develop the team, drive sales, and ensure operational excellence while on duty. This role includes opening/closing responsibilities as the manager on duty and maintaining brand standards.

You will lead through example, recruit and train staff, and leverage store reports to inform decisions, aiming to deliver an exceptional customer experience.

Qualifications

• Minimum of 1 year of Retail or Sales experience.
• Creative individual who demonstrates good judgement and is tuned into the pulse of the business.
• Self-motivated, results oriented, strategic thinker.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Demonstrates active listening and problem-solving skills.
• Proven ability to train and develop high performing store teams.
• Proficient in technology systems, applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS System.

Responsibilities

• Inspire store team to achieve their best performance.
• Execute to maximize growth and potential.
• Create an engaged and inclusive store environment.
• Elevate the customer experience through operational excellence.
• Exceed customer expectations in all interactions.

Skills

Leadership

Coaching

Customer service

Communication

Training

Tools

POS System

Microsoft Office

Video conferencing

Job description

Men's Wearhouse is seeking a Store Lead who partners with the Store Manager to coach and develop the team, drive sales, and ensure operational excellence while on duty. This role includes opening/closing responsibilities as the manager on duty and maintaining brand standards.

You will lead through example, recruit and train staff, and leverage store reports to inform decisions, aiming to deliver an exceptional customer experience.