Store Lead – Brand Ambassador & Sales Coach

URBN Urban Outfitters, Inc.; Santa Rosa (CA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Employee discounts

Retirement plan

Job summary

URBN Urban Outfitters, Inc. is seeking a Key Holder in Santa Rosa to support store leadership, drive sales, and deliver an engaging customer experience across in-store and omni-channel channels.

The role focuses on developing staff, promoting URBN brand presence, and maintaining strong store operations with a customer-first mindset. Flexible hours, weekends, and holidays may be required.

Qualifications

• Leadership experience in a retail environment.
• Ability to guide and develop a team.
• Strong customer service and communication skills.
• Familiarity with omni-channel shopping workflows.

Responsibilities

• Act as a brand ambassador and reflect URBN values to create an engaging guest experience.
• Lead and train team members; manage daily store activities and customer interactions.
• Support shipment processing, restocking, and product placement to maintain visuals.

Skills

Leadership

Team management

Customer service

Visual merchandising

Omni-channel

Tools

POS systems

Job description

URBN Urban Outfitters, Inc. is seeking a Key Holder in Santa Rosa to support store leadership, drive sales, and deliver an engaging customer experience across in-store and omni-channel channels.

The role focuses on developing staff, promoting URBN brand presence, and maintaining strong store operations with a customer-first mindset. Flexible hours, weekends, and holidays may be required.