Store Supervisor: Customer Experience & Operations Leader

TD; Washington (District of Columbia); On-site; USD 35,000 - 50,000; Full time

Job summary

TD Bank in Washington, DC is seeking a Store Supervisor to oversee day-to-day team activities, ensure operational excellence, and manage teller, platform and customer escalations while adhering to policies.

You will drive sales and service by coaching the team, delivering end-to-end customer advice, and maintaining risk controls. A HS Diploma or GED is required; 2+ years in customer or sales roles; supervisory experience preferred; notary license is a plus.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years related experience working with customers and or sales in any capacity or equivalent.
• Notary License (preferred).
• Previous supervisory or demonstrated ability in providing direction, decision making, coaching Oversight of Customer Service
• Proven ability to meet and exceed Customers' expectations
• Strong organization skills to handle multiple tasks in a fast-paced environment
• Effective verbal and written communication skills
• Ability to multi-task and maintain order in the Store
• Good working knowledge of Outlook, Lotus Notes, Word and Excel
• Ability to supervise and lead others
• Ability to provide community services

Responsibilities

• Provides supervisory oversight to a team of advice and service colleagues in the achievement of individual and Store objectives.
• Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines
• Closely monitors workflows for the teller team and platform, prioritizing tasks and delegating duties and responsibilities
• Work focus time horizon is generally short term with low to moderate risk
• Demonstrates understanding of bank operational policies, procedures and regulations and educates the team on how they play a part in managing risk and protecting TD Bank, Employees and our Customers
• Drives operational excellence in the Store, including but not limited to cash handling, vault management, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safety
• Engages in conversations with customers about loan products, facilitates the application intake so must maintain an active registration status with NMLS
• Leads, develops and coaches the team on delivering effective Customer service, product, advice conversations and/or advice-giving service; supports service and advice strategies and tactics to improve the overall Customer experience
• Proficient in Customer relationship tools, services, products and campaigns to support the teams in advocating for the Customer by promoting these items and educating the Customers to assist with their financial needs
• Requires knowledge and understanding of financial literacy/a broad range of products, services and tools aligned with TD's consultative approach with Customers to deliver Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating with proactive insights & recommendations

Skills

Supervisory experience

Customer service

Leadership

Communication skills

Education

HS Diploma or GED

Undergraduate degree preferred

Tools

Outlook

Lotus Notes

Word

Excel

Job description

TD Bank in Washington, DC is seeking a Store Supervisor to oversee day-to-day team activities, ensure operational excellence, and manage teller, platform and customer escalations while adhering to policies.

You will drive sales and service by coaching the team, delivering end-to-end customer advice, and maintaining risk controls. A HS Diploma or GED is required; 2+ years in customer or sales roles; supervisory experience preferred; notary license is a plus.