Store Lead and Customer Experience Coach

Tailored Brands, Inc.; Indianapolis (IN); Hybrid; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision

401K with company match

Paid time off

Employee discount

Quarterly incentive program

Job summary

Jos. A. Bank Clothiers, LLC in Indianapolis is seeking a Store Lead to partner with the Store Manager to drive sales, service, and operational excellence while on duty.

This role emphasizes coaching a team, maintaining brand standards, managing store operations, and delivering an exceptional customer experience. The position requires at least 1 year of retail or sales experience and offers competitive pay and benefits.

Qualifications

• Minimum of 1 year of retail or sales experience.
• Creative individual who demonstrates good judgement and is tuned-into the pulse of the business.
• Self-motivated, results oriented, strategic thinker.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Demonstrates active listening and problem-solving skills.
• Proven ability to train and develop high performing store teams.
• Proficient in technology systems, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS System.

Responsibilities

• Inspire store team to achieve their best performance.
• Execute to maximize growth and potential.
• Create an engaged and inclusive store environment.
• Elevate the customer experience through operational excellence.
• Exceed customer expectations in all interactions.
• Partners with Store management team to lead store staff as manager on duty.
• Lead and coach staff; communicate priorities effectively.
• Leverage store reports to drive decisions and opportunities.
• Ensure staffing and training aligned with programs and branding.

Skills

Retail experience

Leadership skills

Communication skills

Training ability

Tech proficiency

Tools

POS System

Microsoft Office

Job description

Jos. A. Bank Clothiers, LLC in Indianapolis is seeking a Store Lead to partner with the Store Manager to drive sales, service, and operational excellence while on duty.

This role emphasizes coaching a team, maintaining brand standards, managing store operations, and delivering an exceptional customer experience. The position requires at least 1 year of retail or sales experience and offers competitive pay and benefits.