Retail Sales Technician

Asurion; Town of Amherst (NY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Unlimited monthly bonus potential

Ongoing training to grow skills

Competitive hourly pay and benefits

Career growth opportunities

Job summary

Asurion’s uBreakiFix Amherst location seeks a Retail Sales Technician to troubleshoot and repair customer devices, while delivering personalized service. You’ll represent the Asurion brand, up-sell products, and support in-store sales objectives in a fast-paced retail setting.

Ideal candidates have 1+ year in customer-facing retail, knowledge of mobile devices, and the ability to work weekends/holidays. Amherst, NY-based role with competitive pay and growth paths.

Qualifications

• 1+ years of customer service and retail sales experience.
• 6+ months of product service support or technology repair (preferred).
• Basic knowledge of mobile devices and operating systems.

Responsibilities

• Provide technical expertise, troubleshoot, and repair customer electronic devices.
• Be the face of Asurion and deliver award-winning, personalized customer experiences.
• Upsell Asurion products and achieve sales goals.
• Contribute and support in market needs of the store locations.
• Efficiently multitask in a dynamic retail environment.
• Self-manage and set priorities.

Skills

Customer service

Retail sales

Product service experience

Mobile devices knowledge

Multitasking

Job description

Retail Sales Technician – Amherst, NY – $17.85 per hour + unlimited bonus potential

At uBreakiFix by Asurion, we provide great customer service and a positive experience for our employees. We have a culture of teamwork and create career growth pathways based on your interests.

Starting pay is at $17.85 per hour + uncapped sales & repair incentive. Average incentive potential is $607/month, with unlimited earning potential!

As a Retail Sales Technician, here’s what you can expect to do:

• Provide technical expertise, troubleshoot, and repair customer electronic devices
• Be the face of Asurion and deliver award-winning, personalized customer experiences
• Enhance customer experience with our 'serve, solve, and sell' method, helping bring the Asurion Connected Home product to all customers
• Upsell Asurion product and achieve sales goals
• Contribute & support in market, based on needs of the business and store locations
• Efficiently multitask in a dynamic retail environment
• Self-manage and set priorities

Here’s what you’ll bring to the team:

• 1+ years of customer service/retail sales experience
• 6+ months of experience with product service support or technology repair (preferred)
• Basic knowledge of mobile devices and operating systems
• Ability to work a flexible retail schedule, including weekends and holidays
• Demonstrated ability to multitask efficiently in a fast-paced environment

We take care of you (benefits/perks):

• Ongoing training to grow your skills and hands-on training
• Unlimited monthly bonus potential for great sales!
• Competitive hourly pay and benefits
• Career growth opportunities based on your interests
• And more!

Asurion offers a wide range of perks and benefits for mental, physical, and financial health.

As the world's leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our nearly 300 million customers get the most out of their devices, appliances and connections.

Asurion provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.

Here’s how we practice the Asurion Way:

• Customer First – We provide our customers with excellent service through empathetic, helpful, and simple interactions.
• One Team – We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints.
• Divine Discontent – We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services.
• Act with Integrity – We take ownership and pride in the work we do. We build trust-based relationships and do what's right even when no one is looking.

Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help nearly 300 million customers worldwide. The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself.