Store Lead

Tailored Brands, Inc.; Mishawaka (IN); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading retail company is seeking a Store Lead to partner with the Store Manager in achieving sales performance and operational excellence. The role involves coaching the team, maximizing growth, and ensuring an exceptional customer experience. The ideal candidate will have strong leadership, communication, and organizational skills, along with retail experience. This position offers opportunities for growth across multiple store locations.

Qualifications

• Minimum 1 year of retail or sales experience.
• Strong organizational and leadership skills.
• Excellent communication skills.

Responsibilities

• Inspire store team to achieve their best performance.
• Support the achievement of store business plans.
• Train staff on customer service standards.

Skills

Leadership

Communication

Problem Solving

Organization

Active Listening

Tools

Microsoft Office

POS systems

Job description

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Reports To: Store Manager

As a Store Lead, you will partner with your Store Manager to support store team members in achieving sales performance expectations through active coaching, developing a team selling environment, and operational excellence when you are the manager on duty. This position is assigned store keys to open and close the store when scheduled, in the capacity of the manager on duty.

Key Responsibilities:

1. Inspire store team to achieve their best performance
2. Execute strategies to maximize growth and potential
3. Create an engaged and inclusive store environment
4. Elevate the customer experience through operational excellence
5. Exceed customer expectations in all interactions

Leadership:

• Partner with Store management to lead store staff in achieving sales, service, and operational goals when acting as the manager on duty.
• Model company values and lead by example as an active coach.
• Communicate priorities and sales information effectively to maximize business outcomes.
• Assist in recruiting store staff and contribute to an inclusive environment.

Performance:

• Support the achievement of store business plans including sales, customer service, and operations.
• Leverage store reports to inform decision-making.
• Participate in business outreach and communicate leads to the Store Manager.
• Identify performance opportunities and collaborate on development plans.

Operational Excellence:

• Ensure proper staffing to execute initiatives and operational tasks.
• Assist with staff training on internal operational functions.
• Stay informed of corporate communications, policies, and procedures.
• Support the implementation of store programs to increase efficiency.

Workplace Environment:

• Contribute to an engaged and inclusive store culture.
• Support learning and development initiatives.
• Serve as a role model and provide motivational leadership.
• Conduct regular store meetings to keep staff updated.

Customer Experience:

• Train staff on customer service standards to create an exceptional experience.
• Use customer feedback to improve service and resolve concerns.
• Ensure store visuals meet brand standards and marketing initiatives are executed.

Qualifications:

• Minimum 1 year of retail or sales experience.
• Creative, good judgment, and business-aware.
• Self-motivated, results-oriented, strategic thinker.
• Strong organizational and leadership skills.
• Excellent communication skills.
• Active listening and problem-solving abilities.
• Proven training and team development skills.
• Proficient in technology, Microsoft Office, and POS systems.

Physical Requirements:

• Ability to stand, walk, bend, squat, lift up to 50 lbs., and climb ladders.
• Visual acuity to distinguish fabric patterns and colors.

Opportunities to work across multiple store locations and brands may be available. Reasonable accommodations are provided for individuals with disabilities.