Store Keyholder & Customer Experience Lead

Merrell; Estero (FL); On-site; USD 18,000 - 23,000; Full time

Job summary

Wolverine Worldwide, Inc. is seeking a dedicated retail associate to support the Merrell brand in a fast-paced store environment in Florida.

You will assist with opening/closing, cash handling, stock control, merchandising, and delivering exceptional customer experiences. The role emphasizes product knowledge, a positive attitude, and adherence to store policies while contributing to achieving sales goals and local marketing efforts.

Qualifications

• Demonstrated retail sales success.
• Experience working in a customer-facing role. Supervisory experience is preferred, but not essential.
• Flexible and adaptable, you are comfortable working in a fast-paced environment.
• Flexible schedule and availability to work mornings, evenings, weekends and holidays.
• Passion for our brands and brand lifestyles.

Responsibilities

• Support the store management team in all aspects of running the store including opening and closing the store, cash-handling, stock control, merchandising and maintaining a clean and well-presented store, at all times.
• Act as a role model for the team by demonstrating a positive attitude and commitment to product knowledge.
• Creating amazing experiences for our customers through offering authentic customer service that will leave a lasting impression.
• Achieving sales goals and performance metrics & driving the store’s success, by being an ambassador and supporting in local marketing effort.
• Performing other duties as required/assigned by manager.
• Maintain compliance with company policies including health and safety regulations and inventory management.
• Take ownership over stock management and executing visual merchandising guidelines, contributing towards and delivering on store KPIs.

Skills

Retail sales

Customer service

Flexibility

Education

High School diploma

Job description

Wolverine Worldwide, Inc. is seeking a dedicated retail associate to support the Merrell brand in a fast-paced store environment in Florida.

You will assist with opening/closing, cash handling, stock control, merchandising, and delivering exceptional customer experiences. The role emphasizes product knowledge, a positive attitude, and adherence to store policies while contributing to achieving sales goals and local marketing efforts.