Store Key Holder: Customer Experience Leader

Reclectic; Arlington (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Employee discounts

Job summary

URBN is seeking a Key Holder for our Arlington, TX store located at 459 E Interstate 20. You will help lead the store team, ensure a welcoming customer experience, and support daily store objectives and product flow.

You will guide associates, assist with leadership tasks, and participate in opening/closing procedures to maintain store standards. This role requires strong communication and the ability to manage multiple priorities in a fast-paced retail environment.

Qualifications

• Leadership experience required to guide store team.
• Excellent communication to connect with customers and staff.
• Comfortable using a ladder and able to lift and move items up to 50 lbs+.
• Willingness to work nights, weekends, and holidays as store needs.

Responsibilities

• Initiates conversation with customers as they enter the store and informs them of current promotions.
• Contributes to selling environment by sharing product information and pricing.
• Delivers a seamless shopping experience through understanding of product, pricing strategy, and technology.
• Supports in-store pickup process including loading of furniture into vehicles.
• Leads store environment and customer experience with daily zone chart and productivity.
• Provides timely feedback to team and participates in staff development.
• Maintains store cleanliness and ensures pricing and promotions are applied correctly.
• Engages in daily meetings and supports new hire onboarding and zone development.

Skills

Leadership experience

Great communicator

Able to lift 50lbs+

Flexible hours

Job description

URBN is seeking a Key Holder for our Arlington, TX store located at 459 E Interstate 20. You will help lead the store team, ensure a welcoming customer experience, and support daily store objectives and product flow.

You will guide associates, assist with leadership tasks, and participate in opening/closing procedures to maintain store standards. This role requires strong communication and the ability to manage multiple priorities in a fast-paced retail environment.