Store Key Holder & Customer Experience Lead

Hollywood Feed; Lake Forest (IL); On-site; USD 2,066,000 - 2,480,000; Full time

Benefits offered by this job

Tips from customers

Employee discounts

Free pet food & supplements

Job summary

Hollywood Feed Lake Forest seeks a Third Key Holder to open and close the store, assist customers, and ensure safe, profitable operations while upholding the brand's customer-first policy.

Responsibilities include greeting customers, stocking deliveries, mastering the POS system, and supporting team members. Candidates should have a high school diploma and a valid driver's license with driving experience.

Qualifications

• Commitment to animals and their owners.
• Strong verbal communication and active listening skills.
• Proven sales and customer service abilities.
• Knowledge of store products or ability to learn quickly.
• Ability to operate or learn the point-of-sale system.
• Valid driver's license with at least 2 years' driving experience.

Responsibilities

• Open before opening and close after closing to ensure readiness.
• Report to Store Manager; assume leadership in manager absence.
• Greet and assist customers per standards.
• Demonstrate product knowledge to meet pet and customer needs.
• Stock deliveries and operate POS system accurately.
• Participate in training and store maintenance tasks.
• Safely operate company vehicles for Same Day Delivery orders.

Skills

Animal care

Communication

Sales skills

Product knowledge

POS operation

Driver's license

Education

High School Diploma

Job description

Hollywood Feed Lake Forest seeks a Third Key Holder to open and close the store, assist customers, and ensure safe, profitable operations while upholding the brand's customer-first policy.

Responsibilities include greeting customers, stocking deliveries, mastering the POS system, and supporting team members. Candidates should have a high school diploma and a valid driver's license with driving experience.