Store Key Holder & Customer Experience Lead

Hollywood Feed; Springboro (OH); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Generous employee discounts

Free pet food and supplements

Tips

Job summary

Hollywood Feed in Springboro, OH is seeking a Third Key Holder to open and close the store, assist customers, and support profitable operations while upholding our customer-first policy.

The role offers a competitive hourly wage of $15.50 to $19, with weekend availability and a valid driver’s license required. Responsibilities include supervisory duties in the absence of management, stocking, POS operations, and delivering excellent service to pets and their owners.

Qualifications

• Strong customer service and communication abilities.
• Proven sales experience and ability to upsell and assist customers.
• Knowledge of store products or quick learner in pet-care products.
• Ability to operate or learn the point-of-sale system.
• Valid driver's license with at least 2 years' driving experience.

Responsibilities

• Open and close the store as the Third Key Holder.
• Greet and assist customers following Hollywood Feed's standards.
• Demonstrate product knowledge to meet customer needs and sell accordingly.
• Stock deliveries, maintain shelves, and manage inventory cycles.
• Supervise staff in the absence of store management and provide training.
• Maintain clean, safe, and appealing store conditions.
• Assist with administrative duties and drive Same Day Delivery orders.

Skills

Customer service

Sales skills

Product knowledge

POS systems

Driver's license

Education

High School Diploma or equivalent

Job description

Hollywood Feed in Springboro, OH is seeking a Third Key Holder to open and close the store, assist customers, and support profitable operations while upholding our customer-first policy.

The role offers a competitive hourly wage of $15.50 to $19, with weekend availability and a valid driver’s license required. Responsibilities include supervisory duties in the absence of management, stocking, POS operations, and delivering excellent service to pets and their owners.