Key Holder & Customer Experience Lead

Hollywood Feed; Magnolia (TX); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Tips

Employee discounts

Free pet food

Job summary

Hollywood Feed Magnolia seeks a Third Key Holder to support store leadership and customer service. You will open and close the Magnolia location, assist customers with product knowledge, and help ensure safe, efficient, and profitable operations in line with our customer-first policy.

The role offers $15.50–$19.00 per hour, with weekend and multiple evening shifts. Requires a high school diploma, strong communication, and reliable driving; POS experience and product knowledge are a plus.

Qualifications

• Commitment to animals and their owners.
• Strong verbal communication and active listening skills.
• Proven sales and customer service abilities.
• Ability to learn store products quickly.
• Ability to operate the POS system.
• Valid driver's license with at least 2 years driving experience.

Responsibilities

• Open the store before opening and assist with closing procedures.
• Step in for management during absences.
• Greet and assist customers with product knowledge.
• Maintain open communication with supervisors and teammates.
• Stock deliveries and keep displays current.
• Learn the POS system: open/close registers, customer accounts, transactions.
• Participate in weekly training sessions.
• Perform routine store maintenance: cleaning and price updates.
• Support administrative duties as assigned.
• Safely operate delivery vehicle for Same Day orders.

Skills

Customer Service

Sales Experience

POS System

Communication

Product Knowledge

Driver's License

Education

High School Diploma or equivalent

Job description

Hollywood Feed Magnolia seeks a Third Key Holder to support store leadership and customer service. You will open and close the Magnolia location, assist customers with product knowledge, and help ensure safe, efficient, and profitable operations in line with our customer-first policy.

The role offers $15.50–$19.00 per hour, with weekend and multiple evening shifts. Requires a high school diploma, strong communication, and reliable driving; POS experience and product knowledge are a plus.