Pet Store Key Holder — Lead Customer Service & Ops

A Hiring Company; Aurora (IL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Tips

Employee discounts

Free pet food

Free pet supplements

Job summary

Hollywood Feed in Aurora, IL is hiring a Third Key Holder to open and close the store, assist customers, and uphold our customer-first policy. This role offers a competitive hourly wage and requires weekend availability. You'll support store operations, stock shelves, and gain proficiency with the POS system.

The ideal candidate has strong communication, product knowledge, and a valid driver's license. Join a team-focused environment with opportunities for growth and skill development.

Qualifications

• Commitment to animals and their owners is vital at Hollywood Feed.
• Strong verbal communication and active listening skills.
• Proven sales and customer service abilities.
• Knowledge of store products or ability to learn quickly.
• Ability to operate or learn the point-of-sale system.
• Valid driver's license with at least 2 years' driving experience (including learner's permit period).

Responsibilities

• Arriving prior to opening and remaining after closing to ensure readiness.
• Assuming managerial responsibilities in the event of management absences.
• Greet and assist customers in accordance with standards.
• Demonstrate knowledge of store products to meet customer needs.
• Stock product deliveries and operate the POS system.
• Open/close registers, create customer accounts, process transactions.
• Inventory management tasks such as cycle counts.
• Participate in educational sessions and store maintenance.
• Safely operate company vehicles for Same Day Delivery orders.

Skills

Customer service

Sales experience

Communication

Product knowledge

POS system

Driver's license

Education

High School Diploma

Job description

Hollywood Feed in Aurora, IL is hiring a Third Key Holder to open and close the store, assist customers, and uphold our customer-first policy. This role offers a competitive hourly wage and requires weekend availability. You'll support store operations, stock shelves, and gain proficiency with the POS system.

The ideal candidate has strong communication, product knowledge, and a valid driver's license. Join a team-focused environment with opportunities for growth and skill development.