Store Key Carrier & Coordinator (Leadership)

The TJX Companies, Inc.; North Olmsted (OH); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) Plan

Dental & vision coverage

Life insurance

Job summary

The TJX Companies, Inc. HomeGoods in North Olmsted, OH is seeking a Key Carrier, an elevated extension of the Coordinator role.

The position requires open availability, including nights and weekends, and features leadership responsibilities such as coaching Associates and serving as Manager on Duty in accordance with policy. You will help maintain store operations, ensure adherence to procedures, and deliver outstanding customer service.

Qualifications

• 1 year retail experience required.
• 6 months leadership experience required.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Leadership experience

Customer service

Coaching

Communication

Job description

The TJX Companies, Inc. HomeGoods in North Olmsted, OH is seeking a Key Carrier, an elevated extension of the Coordinator role.

The position requires open availability, including nights and weekends, and features leadership responsibilities such as coaching Associates and serving as Manager on Duty in accordance with policy. You will help maintain store operations, ensure adherence to procedures, and deliver outstanding customer service.