Store Key Carrier & Coordinator Lead

The TJX Companies, Inc.; Raleigh (NC); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Career growth opportunities

Job summary

The TJX Companies, Inc. in the United States (Raleigh, NC area) is seeking a Key Carrier to support store operations and customer experience. This role alternates with Coordinator duties and may lead in the absence of management, requiring open availability including nights and weekends.

You will coach Associates, ensure policy adherence, and help manage the store plan while maintaining a safe, efficient, and inviting shopping environment.

Qualifications

• Able to work a flexible schedule, including nights and weekends.
• Team player with peers and supervisors.
• Respond well to changes in direction or unexpected situations.
• Knowledge of company standard software, systems, and procedures.
• Knowledge of merchandise flow in stores.
• Proven problem solving skills.
• Able to coach, delegate, and follow-up on multiple people/tasks.
• Capable of multi-tasking.
• Superior communication and organizational skills with attention to detail.
• 1 year retail, 6 months leadership experience.

Responsibilities

• Creates a positive internal and external customer experience
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Flexible schedule

Team player

Problem solving

Coaching

Communication

Multitasking

Job description

The TJX Companies, Inc. in the United States (Raleigh, NC area) is seeking a Key Carrier to support store operations and customer experience. This role alternates with Coordinator duties and may lead in the absence of management, requiring open availability including nights and weekends.

You will coach Associates, ensure policy adherence, and help manage the store plan while maintaining a safe, efficient, and inviting shopping environment.