Store IT Systems Engineer – Desktop & POS Support

SIDRAM TECHNOLOGIES; Ashley (IN); On-site; USD 60,000 - 85,000; Full time

Job summary

SIDRAM TECHNOLOGIES is hiring a Desktop Engineer – Store Support in Ashley, IN. The role involves providing end-to-end technical assistance to retail store locations, ensuring seamless operation of desktops, POS systems, and network devices. Responsibilities include troubleshooting hardware/software issues, supporting store IT operations, and maintaining technical documentation. Candidates should have strong knowledge of Windows OS, Active Directory, and remote support tools. This position is W2 only and requires onsite presence.

Qualifications

• Strong knowledge of Windows OS, Active Directory, Office 365, and remote support tools.
• Hands-on experience with POS systems, store hardware, and peripherals.
• Understanding of TCP/IP, DHCP, DNS, Wi-Fi troubleshooting.
• Basic knowledge of imaging tools.

Responsibilities

• Provide L1/L2 support to store employees for desktops, laptops, and POS terminals.
• Troubleshoot hardware/software issues via remote tools or phone support.
• Monitor store IT health dashboards and act on alerts.
• Log, track, and resolve tickets using ITSM tools.
• Install, configure, and troubleshoot Windows/Mac systems.

Skills

Windows OS

Active Directory

Office 365

Remote support tools (TeamViewer, SCCM, Intune, Bomgar)

POS systems

TCP/IP understanding

Wi-Fi troubleshooting

Tools

ServiceNow

Remedy

Jira

SCCM

MDT

Intune Autopilot

Job description

SIDRAM TECHNOLOGIES is hiring a Desktop Engineer – Store Support in Ashley, IN. The role involves providing end-to-end technical assistance to retail store locations, ensuring seamless operation of desktops, POS systems, and network devices. Responsibilities include troubleshooting hardware/software issues, supporting store IT operations, and maintaining technical documentation. Candidates should have strong knowledge of Windows OS, Active Directory, and remote support tools. This position is W2 only and requires onsite presence.