Retail Systems Engineer III - location Aiken, SC

Lowes Foods, LLC; Aiken (SC); On-site; USD 55,000 - 80,000; Full time

Job summary

Lowes Foods, LLC in the Augusta-Aiken area seeks an IT/Store Support Specialist to install and maintain store hardware and POS systems, ensuring smooth front-end operations.

You will travel up to 90% to support area stores, train teams on new procedures, respond to incidents, and coordinate with vendors, with on-call duties after hours as needed.

Qualifications

• Bachelor’s degree or equivalent in computer science, maths or business with 2+ years technology experience.
• 2+ years grocery retail support and knowledge of retail automation and POS systems.
• Willing to work long hours during install projects; may require nights away from home.
• Strong troubleshooting and problem-solving skills; able to work without supervision.
• Basic understanding of IBM 4690 / Toshiba TCxSky OS.

Responsibilities

• Install hardware and software and provide troubleshooting as required.
• Provide training to store teams on new procedures when necessary.
• Ensure smooth opening of all new Alex Lee retail stores regarding POS, front office operation, fuel centers, payment devices, specialty areas, eCommerce, Catalina and self-checkout.
• Continually improves the overall quality and performance of front-end systems.
• Documents systems to ensure effective use and efficient ongoing maintenance.
• Proactive, positive approach to problem-solving.
• Coordinates and assists with remodels, de-installs and special projects.
• Assist the infrastructure team as field support for networking related hardware and troubleshooting.
• Responsible for on-call duties to provide application / hardware support during off hours as scheduled by supervisor. Serves as backup for other on-call team members.
• Work with third party break fix providers to help restore systems when necessary.

Skills

Tech experience

Grocery retail support

POS knowledge

Troubleshooting

Decision making

Independence

Windows basics

Education

Bachelor’s degree in computer science, mathematics or business

Tools

POS systems

Job description

Overview

Ensure successful operation and implementation of retail store hardware and software, especially POS. Support operation of cash office; take care of business needs and issues.

Travel is 90% - Must be located in Augusta - Aiken area and will provide store support for this area.

Responsibilities

• Install hardware and software as necessary. Providing support and troubleshooting as required.
• Provide training to store teams on new procedures when necessary.
• Ensures the smooth opening of all new Alex Lee retail stores regarding point of sale, front office operation, fuel centers, payment devices, specialty areas, eCommerce, Catalina and self-checkout.
• Continually improves the overall quality and performance of front-end systems.
• Documents systems to ensure effective use and efficient ongoing maintenance.
• Proactive, positive approach to problem-solving.
• Coordinates and assists with remodels, de-installs and special projects.
• Assist the infrastructure team as field support for networking related hardware and troubleshooting.
• Responsible for on-call duties to provide application / hardware support during off hours as scheduled by supervisor. Serves as backup for other on-call team members.
• Work with third party break fix providers to help restore systems when necessary.

Qualifications

• Bachelor’s degree in computer science, mathematics or business is required or equivalent knowledge and skill from work experience. 2+ years of technology related experience. 2+ years of grocery retail support. Should possess working knowledge of retail automation applications and POS systems.
• May be required to work long hours during install projects which may also require multiple nights away from home.
• Must be able to juggle multiple tasks and work in situations where being bombarded from all directions.
• Troubleshooting and problem-solving skills.
• Able to make decisions.
• Able to work without supervision.
• Basic understanding of IBM 4690 / Toshiba TCxSky OS.

Preferred Skills

• Excellent organizational and communication skills.
• Desire to learn innovative/new technologies and keep abreast of trends.
• Desire to work on complex problems.
• Collaborative – works jointly with highly skilled members of the organization on different projects.
• Some knowledge of Python or running scripts.
• Basic understanding of Windows OS and setup.
• Understanding of basic network concepts and principles.