Store-in-Store Mobile Expert – Tech Sales & Service

T-Mobile; Denton (TX); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

T-Mobile is seeking Mobile Associates for its Store-in-Store model in a fast-paced retail environment in Denton, TX. You will engage customers, educate them on wireless solutions, and drive sales while leveraging digital tools and onboarding processes.

The role emphasizes relationship-building, excellent customer service, and ability to work with nearby store teams. Training is provided; in-store performance and customer satisfaction are key metrics.

Qualifications

• High school diploma or GED required.
• 6 months of customer service or sales experience, Retail environment preferred.
• Legally authorized to work in the United States.

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• Identify customer needs and use solution-based selling techniques to demonstrate value of T-Mobile products and services; guide customers to self-serve and use the T-Mobile app.
• Complete training on in-store experience, products, processes, systems, and resources; review results, promotions, and updates to stay customer-ready; partner with nearby stores to onboard customers; perform opening/closing procedures and asset security.
• Build rapport with customers; follow up, capture referrals, manage Be Back processes, and build relationships with new and existing customers; perform price overrides for specialty offers.
• Build relationships with nearby leadership and teams to support customer experience from account setup to device support.

Skills

Coaching

Communication

Consultative Selling

Customer Communications

Customer Education

Customer Engagement

Customer Needs Identification

Customer Referrals

Customer Satisfaction Management

Customer Service

Leadership

Product Knowledge

Relationship Building

Sales

Sales Prospecting

Sales Techniques

Education

High School Diploma/GED (Required)

Job description

T-Mobile is seeking Mobile Associates for its Store-in-Store model in a fast-paced retail environment in Denton, TX. You will engage customers, educate them on wireless solutions, and drive sales while leveraging digital tools and onboarding processes.

The role emphasizes relationship-building, excellent customer service, and ability to work with nearby store teams. Training is provided; in-store performance and customer satisfaction are key metrics.