Store-in-Store Mobile Associate: Tech-Savvy Customer Hero

T-Mobile; Wesley Chapel (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Employee stock grants

Paid time off & holidays

Parental & family leave

Tuition assistance

Stock purchase plan

Job summary

T-Mobile is seeking a Mobile Associate (Store-in-Store) to engage customers in a high-traffic retail setting in Wesley Chapel, FL. You will educate customers, demonstrate solutions, and guide them to self-serve tools and the T-Mobile app for wireless needs.

You will complete in-store training, maintain knowledge of promotions, and actively build relationships with new and existing customers while meeting sales targets and delivering exceptional service.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience; Retail environment preferred.

Responsibilities

• Proactively engages with a broad range of customers in a high-traffic retail environment, using digital tools and educating customers on T-Mobile solutions.
• Leverage digital self-serve tools during interactions; identify needs and demonstrate value of products/services.
• Complete training on in-store processes, products, and systems; review promotions and stay customer-ready at all times.
• Build rapport, trust, and loyalty with customers; follow up, capture referrals, and manage Be Back processes.
• Collaborate with nearby store locations to onboard customers and support store operations.

Skills

Coaching

Communication

Customer Engagement

Customer Needs Identification

Customer Service

Leadership

Product Knowledge

Relationship Building

Sales

Sales Techniques

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate (Store-in-Store) to engage customers in a high-traffic retail setting in Wesley Chapel, FL. You will educate customers, demonstrate solutions, and guide them to self-serve tools and the T-Mobile app for wireless needs.

You will complete in-store training, maintain knowledge of promotions, and actively build relationships with new and existing customers while meeting sales targets and delivering exceptional service.