Store-in-Store Mobile Associate — Drive Sales & Customer Impact

T-Mobile; Aurora (CO); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays annually

Job summary

T-Mobile is seeking a Mobile Associate, Store-in-Store to engage customers in a high-traffic retail setting and demonstrate the value of T-Mobile solutions. You’ll educate customers, perform solution-based selling, and help them self-serve via the T-Mobile app while delivering exceptional service.

The role emphasizes building relationships, meeting sales targets, and contributing to a seamless in-store experience. Prior retail or customer service experience is welcomed; training is provided.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment preferred. (Preferred).

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• As a Mobile Associate, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process. You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
• Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times. You will continuously learn and improve your skills to provide the best possible experience for our customers.
• Customer obsessed. You are passionate, friendly, and engaging with customers. You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. You are committed to providing exceptional service, and to exceeding customer expectations.
• Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.

Skills

Coaching

Communication

Consultative Selling

Customer Communications

Customer Education

Customer Engagement

Customer Needs Identification

Customer Referrals

Customer Satisfaction Management

Customer Service

Leadership

Product Knowledge

Relationship Building

Sales

Sales Prospecting

Sales Techniques

18+ years

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate, Store-in-Store to engage customers in a high-traffic retail setting and demonstrate the value of T-Mobile solutions. You’ll educate customers, perform solution-based selling, and help them self-serve via the T-Mobile app while delivering exceptional service.

The role emphasizes building relationships, meeting sales targets, and contributing to a seamless in-store experience. Prior retail or customer service experience is welcomed; training is provided.