Store Head Coach & Performance Leader

Rally House; Niles (OH); On-site; USD 33,000 - 48,000; Full time

Job summary

Rally House seeks a Head Coach/Store Manager in Niles, OH to lead daily store operations, drive sales, and shape team culture. The role focuses on talent development, performance management, and delivering exceptional guest experiences in a fast-paced sporting goods environment.

You will supervise merchandising, customer service execution, and safety standards while optimizing payroll, events, and local market performance. A passion for sports and retail is essential to thrive here.

Qualifications

• Ability to analyze performance, identify opportunities, and drive improvement.
• Advanced leadership and coaching skills with the ability to build high-performing teams.
• Deep understanding of store operations, service standards, and execution.

Responsibilities

• Attract, hire, develop, and retain top talent.
• Create a culture of engagement, ownership, and continuous improvement.
• Own store sales performance, payroll, and expense control.
• Lead performance management, accountability, and recognition.
• Set priorities and ensure execution of all operational standards.
• Champion the customer experience and service culture.

Skills

Performance analysis

Leadership & coaching

Store operations

Customer service

Education

Associates or Bachelor's degree preferred

Job description

Rally House seeks a Head Coach/Store Manager in Niles, OH to lead daily store operations, drive sales, and shape team culture. The role focuses on talent development, performance management, and delivering exceptional guest experiences in a fast-paced sporting goods environment.

You will supervise merchandising, customer service execution, and safety standards while optimizing payroll, events, and local market performance. A passion for sports and retail is essential to thrive here.