Store Head Coach: Lead, Inspire & Deliver Peak Experience

Rally House; Lexington (KY); On-site; USD 34,000 - 49,000; Full time

Job summary

Rally House in Lexington, Kentucky is seeking a Head Coach (Store Manager) to lead store performance and culture, build a high‑performing team, and ensure exceptional customer experiences that bring fans closer to the teams they love. The role requires owning operations, merchandising, and service standards, plus driving sales.

Candidates should have 5+ years retail and 2+ years store leadership; Associates or Bachelor's degree preferred; 40 hours weekly with open daytime, nights, weekends,

Qualifications

• 5+ years of experience in retail.
• 2+ years of store management and leadership experience.
• Associates or Bachelor’s degree preferred.

Responsibilities

• Attract, hire, develop, and retain top talent.
• Create a culture of engagement, ownership, and continuous improvement.
• Lead performance management, accountability, and recognition.
• Set priorities and ensure execution of all operational standards.
• Champion the customer experience and service culture.

Skills

Leadership

Performance analysis

Customer experience

Coaching

Communication

Education

Associates or Bachelor's degree

Job description

Rally House in Lexington, Kentucky is seeking a Head Coach (Store Manager) to lead store performance and culture, build a high‑performing team, and ensure exceptional customer experiences that bring fans closer to the teams they love. The role requires owning operations, merchandising, and service standards, plus driving sales.

Candidates should have 5+ years retail and 2+ years store leadership; Associates or Bachelor's degree preferred; 40 hours weekly with open daytime, nights, weekends,