Store Floor Captain: Lead, Coach & Drive Sales

Rally House; Lexington (KY); On-site; USD 20,000 - 24,000; Full time

Job summary

Rally House in Lexington, KY is seeking a Team Captain to guide the store floor, energize the team, and ensure consistent execution of service and merchandising standards. You will coach teammates, delegate priorities, and lead by example to create engaging guest experiences.

The role requires 1–2 years of retail experience, 18+ years old, and the ability to lift up to 50 pounds. Expect a dynamic schedule with daytime, evening, and weekend shifts during local sports events.

Qualifications

• Minimum 18 years of age.
• 1–2 years of retail experience.
• Availability to work 10–20 hours per week including daytime, nights, weekends, holidays, and local sports events.
• Ability to lift up to 50 pounds.
• Ability to stand and walk for extended periods.

Responsibilities

• Lead and support onboarding and training of new team members.
• Maintain high-energy store culture and model service behaviors.
• Provide in-the-moment coaching and feedback to teammates.
• Prioritize and delegate tasks during shifts to ensure execution.
• Lead recovery, replenishment, and fixture resets during shifts.
• Ensure merchandising standards are maintained throughout the day.
• Lead service coverage on the floor and reinforce the Party service model.
• Handle escalated customer concerns professionally and promptly.
• Drive sales during shifts through guest focus and urgency.

Skills

People leadership

Communication

Retail operations

Visual merchandising

Coaching

Job description

Rally House in Lexington, KY is seeking a Team Captain to guide the store floor, energize the team, and ensure consistent execution of service and merchandising standards. You will coach teammates, delegate priorities, and lead by example to create engaging guest experiences.

The role requires 1–2 years of retail experience, 18+ years old, and the ability to lift up to 50 pounds. Expect a dynamic schedule with daytime, evening, and weekend shifts during local sports events.