Store Growth Leader: Profit, People & Experience

Gapinc; Natick (MA); On-site; USD 70,000 - 100,000; Full time

Job summary

Gap Inc. is seeking a General Manager to lead a store team and execute a profitable business plan. You will translate brand vision into the in-store experience, drive sales growth, and coach behaviors to deliver best-in-class customer service.

In this role, you will supervise operations across Customer Operations, Merchandising, Product Operations, and talent development, while ensuring adherence to SOPs and brand standards. This position requires strong leadership and a focus on results.

Qualifications

• 3-5 years of retail experience leading others.
• College degree or equivalent experience preferred.
• Demonstrated ability to deliver results.
• Ability to effectively communicate with customers and employees.
• College degree preferred.
• Ability to maneuver around sales floor, stock room, and office; lift/carry up to 30 lbs.
• Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays.
• Ability to travel as required.
• Business Acumen skills.
• Established time management skills.
• Strong planning and prioritization skills.

Responsibilities

• Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators
• Drive profitable sales through forecasting and scheduling
• Manages store budget for daily operations in support of the P&L
• Builds highly productive teams through sourcing, selecting and developing people
• Accountable for team performance through coaching and feedback.
• Teaches and trains to build capabilities.
• Leads the implementation and execution of all Standard Operating Procedures and initiatives
• Creates an inclusive environment
• Implements action plans to maximize efficiencies and productivity
• Performs Service Leader duties
• Represents the brand and understands the competitors
• Promotes community involvement
• Leverages OMNI to deliver a frictionless customer experience
• Ensures all compliance standards are met

Education

College degree

Job description

Gap Inc. is seeking a General Manager to lead a store team and execute a profitable business plan. You will translate brand vision into the in-store experience, drive sales growth, and coach behaviors to deliver best-in-class customer service.

In this role, you will supervise operations across Customer Operations, Merchandising, Product Operations, and talent development, while ensuring adherence to SOPs and brand standards. This position requires strong leadership and a focus on results.