Store Growth & Customer Experience Lead

Brobston Group; Tannersville (Monroe County); On-site; USD 42,000 - 64,000; Full time

Job summary

Brobston Group in Monroe County, NY seeks an Associate Manager to support the General Manager in executing strategic plans and building a profitable store business. You will help optimize talent, operations, and selling while maintaining Ralph Lauren brand standards and delivering an exceptional customer experience.

This role requires strong leadership, flexibility to cover days, evenings, weekends, and occasional overnight shifts or travel as needed.

Qualifications

• Retail management or equivalent experience in a high-volume, specialty environment.
• Strong communication, business acumen, planning, prioritization, and time-management skills.
• Ability to work a flexible schedule including days, evenings, weekends, and travel.

Responsibilities

• Support business trend analysis, strategic planning, and sales and profit initiatives.
• Help create and execute client development and community outreach strategies.
• Develop and coach employees, support recruitment, and build a customer-focused team.
• Manage store processes, inventory control, productivity, and shrink goals.
• Champion new selling technologies and maintain exceptional store standards.
• Uphold company policies and communicate opportunities and trends to leadership.

Skills

Strong communication

Business acumen

Planning

Prioritization

Time-management

Job description

Brobston Group in Monroe County, NY seeks an Associate Manager to support the General Manager in executing strategic plans and building a profitable store business. You will help optimize talent, operations, and selling while maintaining Ralph Lauren brand standards and delivering an exceptional customer experience.

This role requires strong leadership, flexibility to cover days, evenings, weekends, and occasional overnight shifts or travel as needed.