Store GM: Lead Team, Elevate Guest Experience

Coffee & Bagel Brands; Washington; On-site; USD 29,000 - 54,000; Full time

Job summary

Caribou Coffee in Brainerd, MN is seeking a General Manager to own store performance and lead an engaged team. You will drive guest satisfaction, manage budgets, and ensure day-to-day operations run smoothly.

The GM role emphasizes developing staff, maintaining safety and quality standards, overseeing scheduling, training, and inventory while delivering strong results and a welcoming guest experience.

Qualifications

• Minimum 1–2 years restaurant/retail/guest service management experience.
• Must be 18+ and have reliable transportation.
• Able to work full-time (approx. 47 hours/week).
• Willingness to learn new systems and tools.
• Preferred ServSafe certification or equivalent within 90 days.
• Experience with P&L, sales-building, recruitment, and training.
• Familiar with store systems like Toast, CrunchTime, GoSpotCheck, EcoSure, TeamworX, Medallia, Workday, Beekeeper.

Responsibilities

• Ensure the store is fully staffed for upcoming shifts and maintain timely schedules.
• Coach, recognize, and develop team members to foster growth.
• Lead guest experiences and resolve guest relations and service issues.
• Drive sales, profitability, and store performance through timely decisions.
• Maintain inventory control, food safety, and compliance with health protocols.

Skills

Store management

Team leadership

Customer service

Budgeting

Communication

Education

High school diploma or GED

ServSafe certification (preferred)

Tools

Toast

CrunchTime

GoSpotCheck

EcoSure

TeamworX

Medallia

Workday

Beekeeper

Job description

Caribou Coffee in Brainerd, MN is seeking a General Manager to own store performance and lead an engaged team. You will drive guest satisfaction, manage budgets, and ensure day-to-day operations run smoothly.

The GM role emphasizes developing staff, maintaining safety and quality standards, overseeing scheduling, training, and inventory while delivering strong results and a welcoming guest experience.