Store General Manager: Lead Teams & Elevate Guest Experience

Coffee & Bagel Brands

Mason City (IA)

On-site

USD 55,000 - 75,000

Full time

2 days ago

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Job summary

Caribou Coffee Mason City is seeking a General Manager to drive store financial performance while building a strong team and a welcoming guest experience. You will set clear expectations, coach staff, and ensure daily operations run smoothly to deliver top-line sales and exceptional service.

The role requires hands-on leadership, scheduling excellence, adherence to food safety standards, and smart inventory control.

Qualifications

Minimum 1–2 years of restaurant, retail, or guest service management experience.
Must be 18 years of age or older; reliable transportation.
Ability to work full-time (47 hours per week) including early mornings, evenings, weekends and holidays.
Willingness to learn new systems and tools; ServSafe certification preferred or ability within 90 days.
Experience with sales, P&L, recruitment, and training is a plus.

Responsibilities

Lead and develop a high-performing team through staffing, schedules, and training.
Drive sales growth and ensure exceptional guest experiences.
Manage store operations, inventory, and financial planning.
Uphold food safety, sanitation, and health protocols.
Monitor cash flow and budget performance; analyze trends.
Support continuous improvement and store standards.