Store Leader: Elevate Team, Guest Experience & Growth

coffeeandbagelbrands; Snellville (GA); On-site; USD 70,000 - 95,000; Full time

Job summary

Caribou Coffee is seeking a General Manager to drive store performance, optimize staffing, and lead a team focused on delivering exceptional guest experiences. You will maximize sales opportunities, maintain a healthy culture, and uphold standards across operations.

The role emphasizes accountability, development, and collaboration with corporate tools and policies to sustain growth and community impact.

Qualifications

• Demonstrated leadership and ability to build a high-performing team.
• Strong communication and interpersonal skills.
• Resilience and composure in dynamic environments.
• Willingness to lead change and foster growth.
• Collaborative partner with GM peers.
• Ability to provide constructive feedback with empathy.

Responsibilities

• Staff the store and manage scheduling to ensure coverage.
• Develop team engagement and growth through coaching and development.
• Coach and train team leveraging company tools and standards.
• Uphold policies and maintain a safe, supportive work environment.
• Drive guest satisfaction, speed of service, and loyalty through excellence.
• Lead store performance to drive sales, profitability and ops excellence.
• Manage inventory and waste to minimize loss and ensure efficiency.
• Maintain food safety, sanitation and health standards.

Skills

Team leadership

Communication

Resilience

Adaptability

Growth mindset

Empathy

Conflict resolution

Job description

Caribou Coffee is seeking a General Manager to drive store performance, optimize staffing, and lead a team focused on delivering exceptional guest experiences. You will maximize sales opportunities, maintain a healthy culture, and uphold standards across operations.

The role emphasizes accountability, development, and collaboration with corporate tools and policies to sustain growth and community impact.