Store General Manager: Lead Team, Elevate Service & Profit

Goose Creek Distribution Inc; Cambridge (MD); On-site; USD 70,000 - 90,000; Full time

Job summary

Appone is seeking a General Manager to lead the overall store operation, drive profitability, and ensure brand standards are met. The role requires developing and guiding a high performing team while maintaining exceptional customer service and visual standards.

You will manage staff, schedules, compliance, and daily store activities, with a focus on efficiency, safety, and loss prevention in a dynamic retail environment.

Qualifications

• Positive commitment to customer service.
• Leads in following company policies and procedures.
• Provides motivation and learning opportunities for fellow team members.
• Effectively implements solutions to store challenges.
• Displays outstanding work ethics at all times in honesty, efficiency, professionalism and dependability.
• Displays punctuality and a neat appearance.
• Displays initiative in improving store and personal performance.
• Be knowledgeable of store merchandise including products, pricing and promotions.
• Always demonstrates leadership qualities.
• Must be able to work all shifts including weekends and holidays.
• Must pass the background check and drug free workplace requirements.
• Must possess a valid driver's license.

Responsibilities

• Ensures a pleasant shopping experience for all customers, responds to customer complaints or inquiries.
• Supervises the day-to-day task assignment and performance of team associates.
• Manages all matters relating to associates and the store team - recruiting, hiring, training, coaching and performance management.
• Plans and prepares work schedules and coordinates daily assignments and activities of associates.
• Ensures accuracy of employee time keeping and payroll reporting.
• Adheres to all city, county, and state regulations including verifying age with a valid I.D. for any age restricted sales.
• Ensures execution of established safety, security, quality, and store operations policies, procedures and practices.
• Processes store invoices on a daily basis.
• Prepares daily deposit.
• Completes daily paperwork and other store reports.
• Conducts periodic store inventories.
• Maintains a clean, well-stocked store appearance at all times.
• Ensures profitability.
• All situations must be avoided that may create a conflict of interest including outside employment.
• All duties must be performed in a manner that is free from unlawful harassment.
• The General Manager will be able and willing to perform all duties of a typical store associate.

Job description

Appone is seeking a General Manager to lead the overall store operation, drive profitability, and ensure brand standards are met. The role requires developing and guiding a high performing team while maintaining exceptional customer service and visual standards.

You will manage staff, schedules, compliance, and daily store activities, with a focus on efficiency, safety, and loss prevention in a dynamic retail environment.