Store General Manager - Lead, Grow & Delight Guests

Global Partners; Glasco (NY); On-site; USD 62,000 - 82,000; Full time

Benefits offered by this job

Competitive pay

Health & wellness

401k with match

Tuition reimbursement

Professional development

Job summary

Global Partners is seeking a General Manager to lead store operations in the New York area. You will drive guest satisfaction, manage teams across departments, and ensure safety, quality, and profitability.

Responsibilities include coaching staff, controlling labor and inventory costs, analyzing sales data, and maintaining brand standards. A ServSafe certification and strong leadership are required for this hands-on, community-focused leadership role.

Qualifications

• ServSafe or approved food safety certification within 90 days of employment or promotion.
• Minimum of 5 years of progressive retail, restaurant, or hospitality management experience; multi-department or full-store leadership preferred.
• Demonstrated success in team leadership, operations management, and financial performance.
• Strong business acumen with the ability to interpret data and make strategic decisions.
• Excellent interpersonal and communication skills.
• Proven ability to foster teamwork, motivate others, and resolve conflict effectively.
• Strong understanding of food safety, merchandising, and guest service standards.
• Tech-savvy and proficient with POS systems, reporting tools, and standard office software.

Responsibilities

• Lead by example to uphold Global mission and Four Pillars.
• Inspire, develop, and empower management and associate teams to deliver exceptional Guest service and operational performance.
• Recruit, train, and retain high-performing team members who embody the brand’s values.
• Provide clear communication, direction, and feedback through regular coaching and team meetings.
• Foster a safe, positive, and inclusive workplace where every team member feels valued.
• Oversee store operations, ensuring adherence to company policies, brand standards, and safety requirements.
• Drive financial performance by managing labor, inventory, and operating costs effectively.
• Analyze sales reports, expense summaries, and performance metrics to identify opportunities for improvement.
• Develop action plans to achieve revenue, margin, and profitability goals.
• Ensure compliance with all company systems, procedures, and audit standards.
• Maintain operational excellence through proactive planning and problem-solving.
• Oversee all aspects of food service, including preparation, presentation, and freshness of menu and grab-and-go offerings.
• Ensure strict adherence to food safety and allergen control procedures.
• Collaborate with culinary and merchandising teams to optimize product mix and visual appeal.

Skills

Leadership

Operations management

Financial performance

Team leadership

Communication

Conflict resolution

Food safety knowledge

POS systems proficiency

Tech-savvy

Education

ServSafe Certification

Tools

POS systems

Reporting tools

Office software

Job description

Global Partners is seeking a General Manager to lead store operations in the New York area. You will drive guest satisfaction, manage teams across departments, and ensure safety, quality, and profitability.

Responsibilities include coaching staff, controlling labor and inventory costs, analyzing sales data, and maintaining brand standards. A ServSafe certification and strong leadership are required for this hands-on, community-focused leadership role.