Store General Manager - Guest Experience Leader

Global Partners; New York; On-site; USD 45,000 - 82,000; Full time

Benefits offered by this job

Competitive Pay

Health & Wellness

401k with match

Tuition reimbursement

Professional development

Job summary

Global Partners in New York seeks a General Manager to lead store operations, inspire teams, and deliver exceptional Guest experiences while upholding brand standards. You will drive profitability, staffing, training, compliance, and community engagement in a hands-on leadership role that emphasizes hospitality and operational excellence.

Responsibilities include recruiting and coaching teams, ensuring food safety and high guest service, and representing the brand in the local community.

Qualifications

• ServSafe Certification within 90 days of employment or promotion.
• 5+ years of progressive retail, restaurant, or hospitality management experience; multi-department or full-store leadership preferred.
• Demonstrated success in team leadership, operations management, and financial performance.
• Strong business acumen with data interpretation and strategic decisions.
• Excellent interpersonal and communication skills.
• Proven ability to foster teamwork, motivate others, and resolve conflict effectively.
• Strong understanding of food safety, merchandising, and guest service standards.
• Tech-savvy with POS systems, reporting tools, and standard office software.
• Flexible availability, including nights, weekends, and holidays.
• High School Diploma or Equivalent.

Responsibilities

• Lead by example to uphold Global mission and Four Pillars.
• Inspire, develop, and empower management and associate teams to deliver guest service and operational performance.
• Recruit, train, and retain high-performing team members who embody the brand’s values.
• Provide clear communication, direction, and feedback through regular coaching and team meetings.
• Foster a safe, positive, and inclusive workplace where every team member feels valued.
• Oversee store operations, adhering to policies, brand standards, and safety requirements.
• Drive financial performance by managing labor, inventory, and costs.
• Analyze sales reports and performance metrics to identify opportunities for improvement.
• Ensure compliance with all company procedures and audit standards.
• Partner with culinary and merchandising teams to optimize product mix and visual appeal.

Skills

Leadership

Team Management

Guest Service

Communication

Problem Solving

Food Safety Awareness

POS Systems

Reporting Tools

Office Software

Education

ServSafe Certification

High School Diploma or Equivalent

Tools

POS Systems

Reporting Tools

Office Software

Job description

Global Partners in New York seeks a General Manager to lead store operations, inspire teams, and deliver exceptional Guest experiences while upholding brand standards. You will drive profitability, staffing, training, compliance, and community engagement in a hands-on leadership role that emphasizes hospitality and operational excellence.

Responsibilities include recruiting and coaching teams, ensuring food safety and high guest service, and representing the brand in the local community.