Store General Manager: Lead & Grow Customer Experience

KnitWell Group; Scottsdale (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Career growth opportunities

Comprehensive benefits package

Merchandise discount (50-70%)

Referral incentive program

Travel discounts

Job summary

KnitWell Group seeks a dynamic Leader for its Scottsdale location to drive a hospitable, sales-driven store environment. You will coach and motivate associates, nurture customer relationships, and ensure operational excellence across payroll, scheduling, and loss prevention.

The role emphasizes relationship-based selling, staying ahead of fashion trends, and building a high-performing team capable of achieving organizational goals. Availability for opening/closing shifts and weekends is required.

Qualifications

• Proven leadership and ability to coach and inspire a team.
• Customer-centric mindset with focus on exceptional service.
• Demonstrated sales experience with meeting/exceeding targets.
• Strong communication and relationship-building skills.
• Ability to manage payroll, scheduling and operations at store level.
• Comfort with using handheld devices and store tech for training.

Responsibilities

• Lead a team to create a hospitable environment for customers and associates.
• Educate, coach, mentor and inspire store staff based on strengths and needs.
• Foster relationship-based selling to drive loyalty and sales trends.
• Maintain knowledge of business and fashion trends to seize opportunities.
• Balance operational energy with selling energy to achieve financial goals.
• Recruit and schedule talent while safeguarding store assets and safety.
• Ensure compliance with company policies and employment laws.

Skills

Leadership

Customer service

Sales experience

Communication

Team coaching

Decision making

Adaptability

Store operations

Tools

iPad/handheld systems

Job description

KnitWell Group seeks a dynamic Leader for its Scottsdale location to drive a hospitable, sales-driven store environment. You will coach and motivate associates, nurture customer relationships, and ensure operational excellence across payroll, scheduling, and loss prevention.

The role emphasizes relationship-based selling, staying ahead of fashion trends, and building a high-performing team capable of achieving organizational goals. Availability for opening/closing shifts and weekends is required.