Store General Manager: Guest Experience & Growth

coffeeandbagelbrands; Maple Grove (MN); On-site; USD 29,000 - 55,000; Full time

Job summary

Caribou Coffee in Maple Grove, MN is seeking a General Manager to lead the store's culture, guest experience, and daily operations. You will drive sales, set expectations, and ensure accountability while embodying Caribou's core values.

You will recruit, train, and coach the team, manage scheduling and safety, and own the P&L and store performance. This role requires 2–3 years of leadership in hospitality, retail, or restaurant, and a valid driver's license.

Qualifications

• Minimum 2-3 years of restaurant, retail, or guest service management experience.
• Experience with sales building, P&L statements, recruiting, and training.
• Must be 18 years of age or older.
• Has a valid driver’s license and reliable transportation.

Responsibilities

• Lead store operations with enthusiasm and excellence.
• Staff scheduling and bench planning for future needs.
• Own the recruiting process and onboarding.
• Coach, train, and develop the team to achieve goals.
• Ensure safety, food safety, and standard operating procedures.
• Drive guest experience and resolve guest issues.

Skills

Leadership

Team building

Communication

Coaching

Customer service

Education

ServSafe Certified

High school diploma or GED

Job description

Caribou Coffee in Maple Grove, MN is seeking a General Manager to lead the store's culture, guest experience, and daily operations. You will drive sales, set expectations, and ensure accountability while embodying Caribou's core values.

You will recruit, train, and coach the team, manage scheduling and safety, and own the P&L and store performance. This role requires 2–3 years of leadership in hospitality, retail, or restaurant, and a valid driver's license.