Store General Manager: Lead Team & Guest Experience

coffeeandbagelbrands; Mound (MN); On-site; USD 29,000 - 55,000; Full time

Job summary

Caribou Coffee is seeking a General Manager in Minnesota to lead store performance, cultivate a strong team, and deliver exceptional guest experiences. You will oversee staffing, training, and operations while controlling budgets and ensuring safety and quality standards.

You’ll drive sales through operational excellence, inventory control, and staff development, balancing customer service with profitable results.

Qualifications

• 1-2 years of restaurant/retail/guest service management experience.
• Must be 18+ years old.
• Able to work full-time including early mornings, evenings, weekends, holidays.
• Willingness to learn new systems and tools.

Responsibilities

• Lead staffing for upcoming shifts; manage schedules and bench planning.
• Develop team engagement strategies and growth opportunities.
• Coach and recognize team members to improve performance and morale.
• Uphold policies and safety standards for guests and staff.
• Utilize Caribou systems and tools in daily operations.
• Drive guest satisfaction and loyalty through service excellence.
• Manage in-store sales, inventory, and financials with accountability.

Skills

Team leadership

Communication

Adaptability

Conflict resolution

Feedback & coaching

Change leadership

Education

High school diploma or GED

ServSafe certification

Tools

Toast

CrunchTime

GoSpotCheck

EcoSure

TeamworX

Medallia

Workday

Beekeeper

Job description

Caribou Coffee is seeking a General Manager in Minnesota to lead store performance, cultivate a strong team, and deliver exceptional guest experiences. You will oversee staffing, training, and operations while controlling budgets and ensuring safety and quality standards.

You’ll drive sales through operational excellence, inventory control, and staff development, balancing customer service with profitable results.