Store General Manager — Coffee & Team Leadership

Blank Street, Inc.; Chicago (IL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Salary range: $70,000–$95,000

15 days paid annual leave

Health plan options

Commuter benefits

Parental leave

Bereavement leave

Regulars program (free coffee, matcha,

Team social events

Free Blank Street swag

Job summary

Blank Street, Inc. is seeking a General Manager in Chicago to lead one of our fast-growing stores. You will hire, train, and mentor a team, manage inventories and scheduling, and elevate customer service through hands-on leadership behind the bar and in operations.

You will drive responsible staffing, ensure compliance with labor laws, and partner with People and Ops to recruit top talent. A passion for coffee, quality, and community will help you fuel growth and store performance.

Qualifications

• Experience hiring, developing and managing hospitality teams.
• Experience managing inventory and supply chain ordering.
• Love for coffee and customer service.
• Experience working in a unionized environment is a plus.
• Strong knowledge of specialty coffee, espresso and equipment is a must.
• Strong decision making and multi-taking skills.
• Strong interpersonal communication skills.

Responsibilities

• Create a motivating and engaging team culture by consistently celebrating, training, coaching, and mentoring your team.
• Step in to cover scheduling gaps or time off in the store schedule.
• Create and publish staff schedules according to state and local labor laws.
• Review and approve timecards and paid time off requests in a timely manner ensuring your team is paid accurately and on time.
• Recruit super star talent in collaboration with the People Team.
• Oversee and validate the quality of training being executed by your Shift Leads, providing feedback and coaching where needed.
• Ensure coffee accreditations are handled on time for new employees in line with company standards.
• Work to maintain the very best team engagement scores.
• Maintain operational excellence achieving company standard scores and above via our auditing platform.
• Develop meaningful ties with neighborhood businesses and people to help grow local brand loyalty.
• Be a champion of your store's financial performance and peak business throughput.
• Grow your store AOV, meet sales goals through creative initiatives and gain team buy in to share the same vision.
• Ensure your location meets operations and product quality audit standards, quickly action any feedback to improve

Skills

Hospitality leadership

Talent development

Inventory management

Coffee knowledge

Union experience

Customer service

Decision making

Interpersonal communication

Job description

Blank Street, Inc. is seeking a General Manager in Chicago to lead one of our fast-growing stores. You will hire, train, and mentor a team, manage inventories and scheduling, and elevate customer service through hands-on leadership behind the bar and in operations.

You will drive responsible staffing, ensure compliance with labor laws, and partner with People and Ops to recruit top talent. A passion for coffee, quality, and community will help you fuel growth and store performance.