General Manager – Marion, IL

Ziggi’s Coffee, LLC; Marion (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Ziggi’s Coffee, LLC is seeking a General Manager to lead daily store operations with energy and accountability. This hands-on role focuses on delivering a superior guest experience, coaching teams, and driving performance across labor, inventory, and quality metrics in a busy coffee shop environment.

You will set the tone for store culture, ensure safety and cleanliness, and partner with owners and leadership to achieve growth and sustainable success for the location.

Qualifications

• 1–2 years of leadership experience in fast-paced hospitality.
• Strong knowledge of coffee service operations and guest experience standards.
• Proven ability to coach and develop teams.
• Experience managing labor goals, scheduling, and inventory.

Responsibilities

• Lead all store operations to ensure a high-quality guest experience.
• Provide ongoing feedback to team members for growth and performance.
• Interview, onboard, and train new staff in line with company values.
• Create and maintain staff schedules, manage labor goals and shift coverage.
• Oversee inventory levels, ordering, and waste reduction practices.
• Maintain store cleanliness, organization, and food safety compliance.
• Drive team performance by reviewing guest feedback and service metrics.
• Communicate with owners, leadership, and staff to ensure alignment.

Skills

Leadership

People management

Communication

Labor scheduling

Inventory control

Guest experience

Job description

Position Summary:

The General Manager is a hands-on, people-focused leader who brings energy, accountability, and direction to every shift. This individual is responsible for overseeing all aspects of store operations—from daily execu-tion to long-term team development. As a brand ambassador, the General Manager sets the tone for store culture, inspires excellence, and creates a welcoming space for both customers and team members.

Key Qualifications:

• 1–2 years of leadership experience in a coffee shop, café, or fast-paced hospitality environment.
• Strong knowledge of coffee service operations, drink preparation, and guest experience standards.
• Demonstrated success in leading, coaching, and developing teams.
• Comfortable managing labor goals, scheduling, and inventory.
• Excellent communicator with the ability to stay calm, clear, and effective under pressure.
• Passionate about creating a positive team culture and growing others.

Core Responsibilities:

• Lead all store operations to ensure a consistent, high-quality guest experience.
• Provide clear, ongoing feedback to team members to promote growth, accountability, and performance.
• Interview, onboard, and train new staff in alignment with company values and standards.
• Write and maintain employee schedules while managing labor goals and shift coverage needs.
• Oversee inventory levels, ordering, and waste reduction practices.
• Maintain store cleanliness, organization, and compliance with food safety standards.
• Drive team performance by reviewing guest feedback, quality audits, and service metrics.
• Communicate effectively with owners, leadership, and staff to ensure alignment and clarity.

What Success Looks Like:

• Your team is engaged, confident, and consistently meeting service expectations.
• Your store hits operational goals—labor, sales, quality, and guest satisfaction.
• You foster a strong, values-driven culture that reflects the Ziggi’s Coffee mission.
• You’re growing future leaders and building a sustainable bench for the store’s success.