Store Floor Supervisor: Lead Operations & Customer Experience

Ace Hardware Corporation; Lawrence (KS); On-site; USD 19,000 - 25,000; Full time

Job summary

Ace Retail Group is seeking a Floor Supervisor to assist in managing Westlake Ace Hardware store operations in Lawrence, KS. You will supervise staff in the General Manager’s absence and focus on delivering exceptional customer experiences while maintaining store standards and safety.

You will lead by example, train associates, handle daily cash and merchandising tasks, and support loss prevention and safety initiatives across the sales floor, stockroom, and outdoor spaces.

Qualifications

• High School or GED equivalent.
• Previous retail management experience preferred.
• Hardware experience preferred.
• Standing, walking, lifting (up to 25lbs) and climbing.

Responsibilities

• Assist with managing overall store operations and lead staff in the absence of the General Manager or Assistant Managers.
• Deliver exceptional customer service, resolve issues, and maintain product knowledge and store layout."
• Oversee inventory, receiving, merchandising, and pricing changes to ensure accuracy and presentation.
• Provide leadership, training, and communication to team; participate in meetings and help drive store goals.

Skills

Retail management

Customer service

Leadership

Communication

Education

High School or GED

Tools

POS systems

Job description

Ace Retail Group is seeking a Floor Supervisor to assist in managing Westlake Ace Hardware store operations in Lawrence, KS. You will supervise staff in the General Manager’s absence and focus on delivering exceptional customer experiences while maintaining store standards and safety.

You will lead by example, train associates, handle daily cash and merchandising tasks, and support loss prevention and safety initiatives across the sales floor, stockroom, and outdoor spaces.