Store Floor Leader — Drive Sales & Customer Experience

Foot Locker; Fairlawn (OH); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Employee discount

Paid time off

Parental leave

Life, medical and dental coverage

Development and advancement

Job summary

Foot Locker is seeking an Assistant Store Manager to lead with energy and ownership, helping the Store Manager drive sales and coach the team. You’ll stay connected with customers and teammates, delivering a memorable sneaker and lifestyle experience.

The role requires hands-on leadership, strong communication, and a commitment to excellent customer service. You’ll work in a fast-paced store environment, contributing to daily operations and store performance.

Qualifications

• 1+ years of retail experience, preferably in a leadership or key holding role.
• Ability to coach, motivate, and engage a diverse team.
• Strong communication and teamwork skills.
• Ability to work flexible hours including evenings, weekends, and holidays.
• Reliable, self motivated, and ready to take ownership.
• Basic understanding of retail KPIs and operational processes.

Responsibilities

• Lead by example on the sales floor with an “Always on, Never no” mindset; bringing energy, confidence, and solutions to every customer interaction.
• Coach the team to deliver great service, share product knowledge, and keep customers excited to shop.
• Support sales goals by staying engaged on the floor and helping the team close the loop with customers.
• Help manage daily store operations including opening/closing, cash handling, and floor coverage.
• Move with purpose by keeping the store organized, customer ready, and running smoothly.
• Follow all safety, loss prevention, and standard operating procedures to protect customers, teammates, and product.
• Take an owner/operator mindset by addressing issues, maintaining standards, and taking ownership of store execution.
• Leverage retail technology and digital tools to enhance the customer experience, enable associates on the sales floor, and support efficient store operations.
• Serve as Manager on Duty when scheduled, providing confident leadership and clear direction.
• Support hiring, onboarding, and training of store associates.
• Coach teammates in real time, recognizing wins and helping close performance gaps.
• Jump in wherever needed to support the team and store priorities.

Skills

Retail leadership

Team coaching

Customer service

Communication

Flex hours

Job description

Foot Locker is seeking an Assistant Store Manager to lead with energy and ownership, helping the Store Manager drive sales and coach the team. You’ll stay connected with customers and teammates, delivering a memorable sneaker and lifestyle experience.

The role requires hands-on leadership, strong communication, and a commitment to excellent customer service. You’ll work in a fast-paced store environment, contributing to daily operations and store performance.