Store Floor Leader — Open, Guide & Delight Pet Parents

Petco Animal Supplies, Inc.; New York (NY); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Health benefits

401K

PTO

Incentives

Job summary

Petco Animal Supplies, Inc. in the United States (New York) is seeking a trusted Key Holder to help ensure smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers.

You will open and close the store, supervise partners, manage inventory, and support merchandising and cash handling. This role suits someone who leads on the floor, solves problems, and delivers a great experience every day.

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsibilities

• Open and close the store while following cash handling, safety, and security protocols.
• Support daily store operations including sales, task execution, and recovery.
• Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional set-ups.
• Assist with inventory activities such as restocking, cycle counts, inventory integrity, and required inventory paperwork.
• Identify out-of-stocks, low inventory, or merchandising issues and communicate them to store leadership.
• Process transactions, refunds, and exchanges accurately and efficiently.
• Act as the primary point of contact in the absence of store management.
• Support sales initiatives and promotions to help achieve store goals.

Skills

Retail experience

Key Holder

Leadership

Customer service

Cash handling

Job description

Petco Animal Supplies, Inc. in the United States (New York) is seeking a trusted Key Holder to help ensure smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers.

You will open and close the store, supervise partners, manage inventory, and support merchandising and cash handling. This role suits someone who leads on the floor, solves problems, and delivers a great experience every day.