Store Leader: Pet Care & Customer Experience

Petco; Columbia (MD); On-site; USD 26,000 - 40,000; Full time

Job summary

Petco is seeking a dedicated Key Holder to support store leadership by supervising partners, opening and closing the store, and serving as the point of contact when management is not present. This role suits someone who enjoys leading on the floor, solving problems on the spot, and delivering an exceptional customer experience daily.

You will help ensure smooth operations on the sales floor, maintain strong customer service, and support merchandising, inventory, and safety standards across the

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsibilities

• Open and close the store while following all cash handling, safety, and security protocols.
• Support daily store operations including sales, task execution, and recovery.
• Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional set-ups.
• Assist with inventory activities such as restocking, cycle counts, inventory integrity, and required inventory paperwork.
• Identify out-of-stocks, low inventory, or merchandising issues and communicate them to store leadership.
• Process transactions, refunds, and exchanges accurately and efficiently.
• Act as the primary point of contact in the absence of store management.
• Support sales initiatives and promotions to help achieve store goals.

Skills

Leadership

Customer service

Cash handling

Retail experience

Communication

Multitasking

Job description

Petco is seeking a dedicated Key Holder to support store leadership by supervising partners, opening and closing the store, and serving as the point of contact when management is not present. This role suits someone who enjoys leading on the floor, solving problems on the spot, and delivering an exceptional customer experience daily.

You will help ensure smooth operations on the sales floor, maintain strong customer service, and support merchandising, inventory, and safety standards across the