Store Floor Lead & MOD: Elevate Customer Experience

Cscgeneration 2; Centennial (CO); On-site; USD 40,000 - 60,000; Full time

Job summary

Sur La Table is seeking a Store Floor Lead to drive daily store operations and customer experience in a fast-paced kitchen retail environment. You will act as Manager on Duty, coach associates in real time, and support onboarding, training, and performance initiatives.

Responsibilities include leading from the floor, maintaining stock and visual standards, and helping achieve sales goals. A positive, guest-focused mindset and strong communication are essential.

Qualifications

• Minimum 1 year of retail management experience.
• Strong leadership and team development skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Lead the sales floor as Manager on Duty and oversee daily store operations.
• Provide in-the-moment coaching to elevate performance and engagement.
• Support onboarding and training of new associates.
• Represent the brand and deliver an exceptional guest experience.
• Drive store sales through customer engagement and teamwork.
• Direct staff to maintain inventory, stock levels and visual standards.

Skills

Leadership

Customer service

Coaching

Communication

Tools

Microsoft Office

POS systems

Job description

Sur La Table is seeking a Store Floor Lead to drive daily store operations and customer experience in a fast-paced kitchen retail environment. You will act as Manager on Duty, coach associates in real time, and support onboarding, training, and performance initiatives.

Responsibilities include leading from the floor, maintaining stock and visual standards, and helping achieve sales goals. A positive, guest-focused mindset and strong communication are essential.