Store Floor Lead - Customer Service & Ops

Safeway; SeaTac (WA); On-site; USD 24,000 - 37,000; Full time

Job summary

Safeway seeks a Person In Charge to ensure strong customer service and to direct front-end operations in the absence of store management, with authority to make decisions to maximize profit, efficiency, and service.

When in charge (typically at night), you will supervise store staff, assist customers at the register, handle emergencies, count tills, and perform basic office tasks to support daily sales and operations.

Qualifications

• Ability to follow company customer service procedures. Demonstrated prior customer service skills or related experience.
• Ability to interact with customers and co-workers.
• Ability to understand and follow instructions.
• Knowledge of all positions within the store.
• Ability to work independently.
• Desired: Prior experience as a clerk or manager.

Responsibilities

• Provide customer service as currently defined by the employer within the scope of the position and within company policy.
• Responsible for appropriately handling emergencies, customer complaints, employee or customer accidents and supervising all store personnel.
• Maintains high level of familiarity with company policies and procedures.
• Supervises the sales floor to monitor service and replenishment of products.
• Replaces stock in displays surrounding the checkout area.
• Assists in maintaining a clean and safe work environment within the store.
• Assists other cashiers with computer, register, and scanner problems.
• Responsible for performing basic office functions to assist customers and personnel.
• Operates electronically scanning cash register to total customers’ final bill.
• Receive payment for customer purchase and count back correct change.
• Bag groceries in paper, canvas, or plastic bags. Lift bags into grocery cart. Offer customer assistance with carry out, and perform that task if a Courtesy Clerk is not available.
• May be responsible for completing close of day function in the office.
• May be responsible for counting out of stock product.
• May count tills when other cashier-checkers leave.
• Other duties as assigned.

Job description

Safeway seeks a Person In Charge to ensure strong customer service and to direct front-end operations in the absence of store management, with authority to make decisions to maximize profit, efficiency, and service.

When in charge (typically at night), you will supervise store staff, assist customers at the register, handle emergencies, count tills, and perform basic office tasks to support daily sales and operations.