Store Floor Lead & Brand Experience Coach

Abercrombie & Fitch Co.; Arcade (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to supervise on the sales floor, guiding Brand Representatives and Stock Associates to ensure smooth store operations and a strong customer experience. You will drive daily sales and lead the team in executing brand standards.

The role involves coaching staff, managing open/close routines, and maintaining visual displays while protecting store assets and contributing to store performance metrics.

Qualifications

• Experience coaching and guiding team members on the floor.
• Strong customer service and communication skills.
• Ability to analyze reports to inform decisions.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge and brand awareness to drive sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets and perform Inventory Control.
• Represent the Brand and exemplify company culture and values.

Skills

Customer service

Leadership

Sales

Visual merchandising

Tools

POS system

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to supervise on the sales floor, guiding Brand Representatives and Stock Associates to ensure smooth store operations and a strong customer experience. You will drive daily sales and lead the team in executing brand standards.

The role involves coaching staff, managing open/close routines, and maintaining visual displays while protecting store assets and contributing to store performance metrics.