Store Floor Captain: Lead Service & Sales

Rally House; Papillion (NE); On-site; USD 23,000 - 27,000; Full time

Job summary

Rally House in the United States is seeking a Team Captain to guide the store team on the floor, keep shifts energized, and model service excellence for guests and teammates.

You will onboard new staff, coach performance, and ensure tasks are prioritized and completed while upholding merchandising and service standards. Requires 18+ and 1–2 years of retail experience; part-time hours (10–20/week) and a $17.00–$19.50/hour pay range.

Qualifications

• Must be at least 18 years of age.
• 1–2 years of retail experience.
• Availability to work 10 to 20 hours per week including daytime, nights, weekends, holidays, and local sports events.
• Physical requirements to stand/walk, lift up to 50 pounds.

Responsibilities

• Onboard and train new team members.
• Provide in-the-moment coaching and feedback.
• Prioritize and delegate tasks during shifts.
• Serve as go-to resource for basic operational questions.
• Validate completion of daily routines and escalate risks.
• Lead recovery, replenishment, and fixture resets.
• Maintain merchandising standards and visual placement.
• Lead service on the floor and address guest concerns.

Skills

Retail Experience

Customer Service

Communication

Team Leadership

Job description

Rally House in the United States is seeking a Team Captain to guide the store team on the floor, keep shifts energized, and model service excellence for guests and teammates.

You will onboard new staff, coach performance, and ensure tasks are prioritized and completed while upholding merchandising and service standards. Requires 18+ and 1–2 years of retail experience; part-time hours (10–20/week) and a $17.00–$19.50/hour pay range.