Store Experience Leader & Team Builder

Fresco-Y-M; Lehigh Acres (FL); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

Fresco y Mas is seeking a Customer Service Manager to supervise the front-end operations and deliver an outstanding shopping experience aligned with the company’s standards. This working manager role balances physical tasks, delegation, team building and administrative duties to reinforce service quality and neighborhood partnerships.

The position emphasizes hiring and training execution, staff development, and maintaining policies across food safety, safety, and asset protection while

Qualifications

• Authoritative leadership and people-management capabilities.
• Strong customer service and communication skills.
• Ability to work in a fast-paced retail environment.
• Proficiency with computer applications used in department operations.

Responsabilités

• Lead teams to deliver a great shopping experience aligned with the company vision and policies.
• Manage fiscal budget, in-stock, inventory, labor, and cash control with integrity.
• Train and coach team on KPIs, product knowledge, safety and sanitation.
• Handle hiring and training processes; ensure proper onboarding and compliance.
• Maintain safety and regulatory standards and foster a positive work environment.

Connaissances

Customer service

Interpersonal skills

Communication skills

Leadership

Computer proficiency

Formation

High School Diploma or Equivalent

Bachelor's Degree

Description du poste

Fresco y Mas is seeking a Customer Service Manager to supervise the front-end operations and deliver an outstanding shopping experience aligned with the company’s standards. This working manager role balances physical tasks, delegation, team building and administrative duties to reinforce service quality and neighborhood partnerships.

The position emphasizes hiring and training execution, staff development, and maintaining policies across food safety, safety, and asset protection while