Customer Experience & Store Leadership Manager

Fresco y Más; Lehigh Acres (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Fresco y Mas is seeking a Customer Service Manager to lead front-end operations, hire and train staff, and ensure outstanding customer service and store safety. This working manager balances hands-on tasks with leadership responsibilities to uphold the company’s service standards and neighborhood partnerships.

The role emphasizes floor leadership, budgeting, staffing, and compliance with food safety regulations while developing team members for future advancement in a dynamic grocery environment.

Qualifications

• Strong customer service and communication skills are required.
• Ability to lead, coach and develop a diverse team.
• Proficiency with computer applications used in store operations.

Responsibilities

• Leads and empowers teams to deliver a great customer experience aligned with company goals.
• Manages fiscal budget, in-stock, inventory, shrink, expenses and cash control.

Skills

Customer service skills

Interpersonal skills

Communication skills

Food Safety Certification

Computer proficiency

Education

High School Diploma or Equivalent

Bachelor's Degree

Job description

Fresco y Mas is seeking a Customer Service Manager to lead front-end operations, hire and train staff, and ensure outstanding customer service and store safety. This working manager balances hands-on tasks with leadership responsibilities to uphold the company’s service standards and neighborhood partnerships.

The role emphasizes floor leadership, budgeting, staffing, and compliance with food safety regulations while developing team members for future advancement in a dynamic grocery environment.