Store Customer Experience Lead

Fresco y Mas; Miami (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Fresco y Mas in Miami, Florida is seeking a Customer Service Manager to ensure a great customer experience while managing front-end operations. Responsibilities include leading teams, managing budgets, and overseeing compliance with safety regulations. The ideal candidate will possess a high school diploma, supervisory experience, and exceptional customer service skills. The position requires varied shifts, including at least one closing shift each week, and a strong focus on team development and effective communication.

Qualifications

• 3 - 6 years of supervisory experience is required.
• Experience with customer service best practices is preferable.

Responsibilities

• Create an outstanding customer experience while supervising front-end functions.
• Lead and empower teams to deliver a great shopping experience.
• Assist in managing the fiscal budget and inventory.

Skills

Customer service skills

Interpersonal skills

Motivational skills

Communication skills

Food Safety Certification

Education

High School Diploma or Equivalent

Bachelor's Degree in Business or related field

Job description

Fresco y Mas in Miami, Florida is seeking a Customer Service Manager to ensure a great customer experience while managing front-end operations. Responsibilities include leading teams, managing budgets, and overseeing compliance with safety regulations. The ideal candidate will possess a high school diploma, supervisory experience, and exceptional customer service skills. The position requires varied shifts, including at least one closing shift each week, and a strong focus on team development and effective communication.