Front-End Customer Experience Specialist

Fresco-Y-M; Homestead (FL); On-site; USD 19,000 - 23,000; Full time

Job summary

Fresco y Mas is hiring a Customer Service Associate to enhance customer confidence and loyalty through accurate, fast, and friendly service at the retail grocery location. The role emphasizes following company guidelines and promptly resolving customer concerns while supporting media services as needed.

You will greet customers, assist with inquiries, manage cash and front-end processes, troubleshoot equipment, stock shelves, and ensure a safe, clean store environment, while upholding

Qualifications

• Must be 18 years of age and capable of working in the United States.
• High school diploma or equivalent required.
• Ability to read, write and speak English proficiently.
• Authorized to work in the United States; pre-employment checks apply.

Responsibilities

• Greet, assist and thank customers in a prompt, courteous and friendly manner.
• Address issues and resolve customer concerns to full satisfaction per guidelines.
• Coordinate daily store cash and accounting functions per policy.
• Maintain knowledge of front end operations and policy changes.
• Manage self-checkout lanes, reports and cash maintenance.
• Troubleshoot front end equipment via self-help or help desk.
• Stock front end products and minimize waste and costs.
• Exhibit professional telephone etiquette and route calls appropriately.
• Maintain confidentiality and report theft or irregularities.
• Perform cashier duties and pricing tasks as needed.
• Keep area clean and report safety hazards.
• Assist with other duties as assigned.

Skills

Customer service

Communication skills

Problem solving

English proficiency

Teamwork

Education

High school diploma or equivalent

Authorized to work in the United States

Pre-employment background check

Tools

Front end systems

Cash handling

Job description

Fresco y Mas is hiring a Customer Service Associate to enhance customer confidence and loyalty through accurate, fast, and friendly service at the retail grocery location. The role emphasizes following company guidelines and promptly resolving customer concerns while supporting media services as needed.

You will greet customers, assist with inquiries, manage cash and front-end processes, troubleshoot equipment, stock shelves, and ensure a safe, clean store environment, while upholding