Store Experience Leader & Sales Coach

Boot Barn; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Boot Barn in Indianapolis seeks a diligent Key Holder to drive a best-in-class in-store experience. You will lead by example in delivering service, mastering product knowledge, and guiding customers through features and benefits while supporting sales goals.

As a pivotal member of the store team, you’ll help with merchandising, stock replenishment, and accurate POS transactions, while promoting policy adherence and professional attendance.

Qualifications

• Demonstrated ability to deliver exceptional customer service.
• Ability to meet and exceed store sales goals.
• Knowledge of product features and benefits.
• Proficient with POS transactions and cash handling.
• Experience supporting store team development.

Responsibilities

• Foster a service and selling culture; exceed expectations to build relationships.
• Become an expert in product categories and communicate benefits.
• Maintain and achieve measurable goals (UPT, ADT, add-ons).
• Stay informed on promotions and advertisements.
• Maintain merchandising standards and assist with floor moves and displays.
• Assist with processing merchandise and replenishing stock.
• Complete sales transactions accurately at POS with cash handling.
• Partner with leadership to develop skills and improve metrics.
• Perform opening/closing procedures per company standards.
• Adhere to laws, policies and procedures.
• Perform other duties as assigned by management.
• Demonstrate high quality work, attendance and appearance.

Skills

Customer service

Sales ability

Product knowledge

POS proficiency

Team leadership

Education

High school diploma or equivalent

Job description

Boot Barn in Indianapolis seeks a diligent Key Holder to drive a best-in-class in-store experience. You will lead by example in delivering service, mastering product knowledge, and guiding customers through features and benefits while supporting sales goals.

As a pivotal member of the store team, you’ll help with merchandising, stock replenishment, and accurate POS transactions, while promoting policy adherence and professional attendance.